Returns & Refunds

Super easy with Aunt Jenny

Whoops I ordered the wrong thing! Not a problem.

Aunt Jenny believes that if you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not.

Any product you return must be in the same condition you received it in and in the original packaging.

Aunt Jenny does not refund the cost of RETURN POSTAGE CHARGES, these will be at the cost of the person returning the goods.

You can return a product for up to 30 days from the date you purchased it.

Damaged in transit is rare however if it happens we will take responsibility for it.

For damaged or faulty goods we will ask you to send through a photograph of the damage or fault and also identify the product by its manufacturing details - these can be found on the side of the box that it was packaged in.

Before you send anything back please send us an email or call us with your return enquiry and we will find the best solution to suit you.

Our return address is:

Aunt Jenny
PO Box 799

Fyshwick 2609
ACT

 

xx Aunt Jenny

 

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