Terms & Conditions

International orders?

We can only sell to Australian residents. If you are enquiring from overseas we are happy to assist you with locating a retailer in your country who can help you with your order. Click here: Where to buy overseas.

Pricing Guarantee?

All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax). Ashford Australia pricing is in line with the recommended retail price for each item as defined by Ashford Handicrafts Ltd. New Zealand.

Damaged or lost?

Damage or lost in transit is rare however if it happens we will take responsibility for it. Please call us to organise the return of damaged goods or to report that a parcel has not yet arrived.

Faulty product?

We take great pride in our Ashford products so we hope that you never receive a faulty product from us. If this does occur please contact us.

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