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                    Refund policy

                    RETURNS & REFUNDS
                    Super easy with Aunt Jenny

                    Not sure what you need?
                    I’m here to help you get it right before you order. If you’re unsure which wheel, loom or accessory suits you, just reach out at enquiries@auntjenny.com.au and I’ll happily help you choose.

                    Whoops, I ordered the wrong thing!
                    Not a problem. If you’re not 100% happy with your purchase, you can return it for a full refund, or exchange it for something else, similar or not.

                    Change of mind

                    • You can return a product within 30 days of purchase.
                    • It needs to be in the same condition you received it in, and in its original packaging.
                    • Change-of-mind returns are sent back to me in New Zealand, and the return shipping cost is yours to cover.

                    Damaged or faulty goods
                    Damage in transit is rare, but if it happens, I’ll take responsibility for it. The same goes for anything faulty.
                    To help me sort it quickly, please send me:

                    • a photo of the damage or fault
                    • the product’s manufacturing details, which you’ll find on the side of the box it came in.
                      I’ll then organise a return, replacement or refund, whichever suits you best.

                    Before you send anything back
                    Please email me at enquiries@auntjenny.com.au first. I’ll talk it through with you, find the best solution, and let you know where to send your return.

                    Aunt Jenny

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